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Exchange Policy

Our Policy 

Jewelry come to life through the wearer, just like an extension of yourself. We know the importance of feeling comfortable when wearing them. Therefore, if you are not satisfied with the size or fit of the jewelry you ordered, don't worry, we've got you covered!

The below Exchange Procedure applies:

  • Safran Collection issues exchange or store credit
  • Exchanges must be claimed within 15 days of reception
  • Exchanges must be claimed in writing via email to 
  • The jewelry has to be sent back in perfect condition and in its original packaging
  • The jewelry has to be mailed with a tracking number and the mailing fees are to be covered by the customer
  • All our jewelry are carefully inspected before being shipped. Therefore, Safran Collection cannot accept jewelry that are not in their original condition, that were worn or damaged.

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